Currently, Adaptive Direct only ships to the United States.
Orders must be received before 12PM to be placed the same day. Orders will be dispatched from vendors, so shipping times may vary. Most orders will arrive between 4 and 8 business days.
Most products are eligible for returns within 30 days of purchase although restrictions may be applied if garments are worn as outlined below.
Knit compression products, including stockings, socks. arm sleeves, gauntlets, and gloves can be returned within 30 days but can not be returned after being worn (they can be tried on briefly for size).
Special order items including custom dyed colors can not be returned unless there is a manufacturing defect.
Alternative compression products including pad, night time garments, wraps and bandaging liners can be returned or exchanged within 30 days of purchase but can not be worn (they can be tried on briefly for size).
To return a product, please email us at firstname.lastname@example.org to obtain a Return Authorization Number. Returns submitted without a return authorization are not eligible for a refund. Freight charges are non-refundable and return freight is the responsibility of the customer except for defective products.
Bandages, foams, padding and other bandaging materials may only be returned if in new, unused, unopened, resellable condition.
Orders may only be canceled by email and can not be canceled after they have shipped.