Return Policy

Most products are eligible for returns within 30 days of purchase although restrictions may be applied if garments are worn as outlined below.

Knit compression products, including stockings, socks. arm sleeves, gauntlets, and gloves can be returned within 30 days but can not be returned after being worn (they can be tried on briefly for size).

Special order items including custom dyed colors can not be returned unless there is a manufacturing defect. 

Consumer customizable products such as trim-to-fit or microfine products can not be returned once worn or customized.

Alternative compression products including pad, night time garments, wraps and bandaging liners can be returned or exchanged within 30 days of purchase but can not be worn (they can be tried on briefly for size).

Bandages, foams, padding and other bandaging materials may only be returned if in new, unused, unopened, resellable condition

We request you to be careful while buying products as the some items cannot be reused once worn. Additionally, to return the products that are eligible, please contact us for a Return Authorization Number through our contact form or email us at info@adaptivedirect.com. Kindly note that returns submitted without a return authorization are not eligible for a refund and a restocking charge of 15% will be applicable for any returns. Freight charges are non-refundable and return freight is the responsibility of the customer except for defective products.  

Orders may only be canceled by email and can not be canceled after they have shipped

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